By Evan Hosie
Travel like a star to the Ritz Carlton in Phulay Bay Thailand , where every villa comes with its own butler to cater to your every whim. We were curious – what exactly does a hotel butler do? Here’s our hard-hitting interview with a gentleman who had been a personal service butler for 8 years and now works for the Ritz Carlton.
Celebzter: What is your job description?
Butler: Butlers have the task of assisting the guest and making sure that their stay is the most memorable. They make them feel that they are in the hands of their butler and the butler can take care of any planning, organization or requests that the guests have during their trip to Krabi.
Celebzter: What is the most impressive hotel butler service you have ever seen? What are the details or cover of the services?
Butler: A hotel Butler covers all needs that a guest has from the arrival moment, in which guest is briefed about the property and offered unpacking services, to the departure day in which is escorted to the car or airport and given a fond farewell by the butler. All that they might need during the stay is taken care by the butler: arrangements of restaurants and activities, serving meals in the villa, taking care of their laundry, serving their picnics when they go on day trips, playing with the Children and a long list of wishes that the guest might have.
Celebzter: How will customers and travelers take use of the Hotel butler service? Can they pick a particular hotel butler by themselves?
Butler: Our butlers are very well known and had excellent reputation among travelling forums; so many guests send their preferences before arrival for the butler they would like to have. If they are repeat guests, they always have the same butler as this one already knows they preferences and needs and it maintains an ongoing personal relationship.
Celebzter: What are the types of customer that the hotel butler usually deal with?
Butler: At Phulay Bay, a Ritz-Carlton Reserve, all our guests have a butler. We have all types of guest profiles: from high society families to celebrities or families and couples just coming for a nice retreat or private weekends. Anybody that is looking for exclusivity finds his perfect experience by staying at Phulay and being served by their own butler.
Celebzter: What kind of training do you need to be a butler? Any requirement on gender, age or appearance?
Butler: There are no codes. You need to have the service feeling in your blood and having people skills. The rest comes naturally, with training and with experience. Experience is very important as you learn about talking and serving people.
When she’s not shopping or testing beauty products, Evan Hosie writes gadget reviews for the site Popgadget.net.